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Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.You've both been put in a crappy situation by the management of Amazon.Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.
Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.
If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.
International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.
But I still get thousands and thousands of visitors to this site each month looking for these numbers.
Maybe the path to finding their number is too hard.
Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.